Your privacy is important to us. This Privacy Policy explains how Branford Landscape Supply (“we,” “our,” or “us”) collects, uses, and protects your information when you visit our website or interact with us. By using our website, you acknowledge and accept the practices described in this policy.

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SMS Communications & Opt-In Policy

Branford Landscape Supply collects SMS opt-in consent verbally from customers. Customers may opt in to receive text messages either in person at our physical location or over the phone when they contact us.

When a customer provides their phone number for the first time, our staff is trained to ask whether they would like to opt in to receive SMS notifications related to:

• Delivery updates

• Appointment reminders

• Order confirmations

• Billing notifications

• Service updates

• Customer satisfaction surveys

Customers are verbally informed that:

• “Message and data rates may apply.”

• “Message frequency may vary.”

• They can “Text HELP for support or more information and STOP to unsubscribe at any time, and no further messages will be sent.”

• Their information will not be shared with third parties.

By submitting a contact form on our website and signing up for text messages, you consent to receive SMS messages from Branford Landscape Supply at the number provided, including messages sent using automated technology. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. You may unsubscribe at any time by replying STOP. Reply HELP for assistance.

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Collecting Personal Information

When you visit our website, we may collect personal and non-personal information, including:

• Name

• Phone number

• Email address

• Service or delivery address

• IP address

• Browser type

• Operating system

• Pages visited and time spent on our site

We may also collect information you voluntarily submit through contact forms, quote requests, phone calls, emails, or in person.

We may work with third-party services that use cookies or similar technologies to collect data for website analytics, tracking, and advertising purposes.

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How We Use Information

We use the information collected for purposes including:

• Responding to inquiries and providing quotes

• Scheduling deliveries or services

• Sending appointment or delivery updates

• Improving our website and customer experience

• Marketing and remarketing efforts

• Communicating updates, promotions, or service changes

We primarily use collected information for internal business purposes.

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Protecting Your Information

Branford Landscape Supply follows accepted industry standards to protect your information during transmission and once received. We use appropriate data collection, storage, and processing practices and security measures to safeguard against unauthorized access, alteration, disclosure, or destruction of your personal information.

However, no method of transmission over the Internet is 100% secure.

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Web Browser Cookies

Our website may use “cookies” to enhance your experience. A cookie is a small data file stored on your device for record-keeping purposes. Cookies may track certain information about website usage.

You may choose to set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of the website may not function properly.

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Sharing Information

We do not sell, trade, or rent your personal information to others.

We may share limited information with trusted third-party service providers who assist us in operating our business, such as website hosting, analytics, or payment processing providers. These parties are only given the information necessary to perform their services and are required to keep it confidential.

We may also disclose information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations

• Protect our rights or property

• Prevent fraud or unlawful activity

If you voluntarily submit information in a public forum (such as a review or comment section), that information may be publicly accessible and may be collected by others.

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Third-Party Websites

Our website may contain links to third-party websites. We do not control the content or privacy practices of those websites. Visiting and interacting with third-party websites is subject to their own terms and policies.

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Privacy Policy Changes

Branford Landscape Supply may update this Privacy Policy at our discretion. When updates are made, we will revise the effective date on this page. We encourage you to review this policy periodically.

Your continued use of our website after changes are posted constitutes your acceptance of those changes.

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Your Consent

By using our website, you signify your acceptance of this Privacy Policy. If you do not agree with this policy, please do not use our website.

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Contact Us

If you have any questions regarding this Privacy Policy, please contact Branford Landscape Supply directly through our website or by phone.

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